Frequently Asked Questions
Frequently asked questions…
Delivery time of my order?
Your order is prepared in our workshops and dispatched the same day or the day after its reception on our website, in France and worldwide. The day of shipment, you will receive an e-mail with the tracking number. Your order is shipped by colissimo for delivery in France (delivery time; 2/3 days) or shipped by Express for delivery in Europe or outside Europe with a delivery time of 24/72 hours (this time varies according to the destination country)
See details on our fast and discreet delivery page
Yes absolutely! No jewellery mention and no erotic mention on the package. Nobody can know the content of your package.
How the jewellery is packaged?
Each jewel is carefully packed and slipped into a beautiful black velvet pouch with the brand’s signature. These cases are “ready to offer”packages, so you can open to discover the jewels before to giving them away. The paper catalogue of the new collection will be enclosed with your delivery.
Secure payment ?
Yes, our website is completely secure and you can proceed with your payment by credit card in complete confidence: Your bank details are encrypted and our company does not have access to your bank details. The “3D Secure” authentication system ensures maximum security by sending you a code by SMS to ensure that it is you who is making an online purchase. Depending on your country, you can also choose to pay by bank transfer,
See details on our secure payment page
How to choose the correct size?
For all jewellery that requires a choice of size (such as jewellery thongs, clitoris jewellery, penetrating jewellery), you will find a “size guide” with the presentation of each jewel concerned. For the size of waist chains, indications are also provided. We are also at your disposal for any questions, by e-mail.
You made a mistake when placing your order?
If you have just placed your order, please contact us immediately by e-mail and we will modify or cancel your order. If your order has been dispatched or if you have just received it, contact us by e-mail and we will explain how to return the jewellery to us. You will be responsible for the return shipping costs.
We made a mistake with your order?
It happens very rarely, but we can make mistakes! You didn’t receive the jewel(s) you ordered, there is a mistake in the colour of one of the jewels, etc…? No problem, just send us an e-mail to inform us. We will reimburse you for the cost of returning the parcel and we will proceed immediately to the shipment of your “real” order!
You wish return your jewellery and obtain a refund of your order. You have a period of 14 working days to return by registered mail with acknowledgement of receipt, at your expense, the Product(s) that you have ordered. The jewellery must be returned to us in its original packaging or wrapping in perfect condition (damaged, or used products cannot be returned or reimbursed). This period runs from the day of receipt of the order. The jewellery must be returned to the following address Ose Créations / Sylvie Monthulé – 269 avenue du General de Gaulle – 94500 Champigny sur Marne – France. If the conditions below are met, Sylvie Monthulé will reimburse the buyer, within thirty (30) days from the date of receipt by Sylvie Monthulé of the parcel, the amount of the jewellery, with the exception of the transport costs which will have been charged for the dispatch of your order, as well as the cost of returning the jewellery to Sylvie Monthulé.
Please note that due to the intimate nature of its products and for hygiene reasons, Sylvie Monthule reserves the right not to accept the return and reimbursement of certain orders. Penetrating jewellery, clitoral jewellery, anal jewellery and sex jewellery are neither exchanged or reimbursed. They can be returned to us for size modifications or a possible repair, like all other jewels
Respect of your anonymity?
Your details (name, address, phone number…) are never disclosed to other companies. Your details remain completely confidential. Furthermore, we do not send you any catalogues or advertisements by post, except at your request.
How to contact us?
Sylvie Monthulé / Ose créations
269 Avenue du Général de Gaulle
94500 Champigny sur marne
FR – France
Phone : 00 (33) 1 48 82 44 46