Protection of personal data


Following the new regulations on the protection of personal data, of May 25, 2018, Sylvie Monthulé reminds you that since the creation of her compagny in 1995 the personal data that you entrust to her when you place an order, (name, address, e-mail, telephone …) remains absolutely confidential and are never divulged to third companies. Only, transport companies know your name and adress to ship your orders.



Sylvie Monthulé is committed to an ongoing process of compliance with the General Data Protection Regulation of 27 April 2016. With this new regulation Sylvie Monthulé is strengthening its personal data protection policy to ensure that our clients’ data is collected and used in a transparent, confidential and secure manner.

Personal data protection policy as of 25 May 2018

Our Personal Data Protection Policy describes how Sylvie Monthulé handles the personal data of visitors and customers (hereinafter the “Users”) when they browse our website (hereinafter the “Site”). The Personal Data Protection Policy is an integral part of the General Conditions of Use of the Site. Sylvie Monthulé pays constant attention to the data of our users. We may therefore have to modify, complete or update the policy for the protection of personal data. We invite you to regularly consult the latest version in force, accessible on our Site. If major changes are made, we will notify you by email or through our services to allow you to review the changes before they take effect. Your continued use of our Services after we post or send you notice of changes to the Privacy Policy will mean that you accept the updates.

What personal data is collected and for what purposed ?

When you use our site and/or register, we collect and process personal data about you such as: your first and last names when creating an account. We will also ask you to provide us with your email address so that we can use this information to create an account, send you order tracking information and notifications, and send you the newsletter. We also collect your postal address and telephone number for the purpose of delivering your order.

Why do we use cookies ?

Definition of “cookie” and its use. A “cookie” is a text file placed on your computer when you visit our platform. On your computer, cookies are managed by your internet browser. We use cookies on our Site for the purposes of browsing, optimising and customising our Services on our Site by remembering your preferences. Cookies also allow us to see how our Site is being used. We automatically collect your IP address and information about your use of our Site. This allows our Site to remember who you are when a connection has been made between the server and the web browser. Information previously provided in a web form may be retained. All this information collected remains internal to our company.

Different types of cookies are used on our Site:

Cookies are strictly necessary for the operation of our Site. They allow you to use the main features of our Site (e.g. access to your information, to your account). Without these cookies, you will not be able to use our Site normally.

Audience measurement cookies: in order to improve our services to our customers, we use audience measurement cookies such as the number of pages viewed, the number of visits, the activity of Users and their frequency of return, in particular through the services of Google Analytics. These cookies only allow the establishment of statistical studies on the traffic of Users on our platform, the results of which are completely anonymous. This information allows us to improve the functioning of our site, in order to better satisfy you.

Types of cookies used. The following types of cookies are used on this Site:

  • Temporary” cookies: this type of cookie is active in your browser until you leave our platform and expires if you do not access the Site for a certain period of time.
  • Permanent” cookies: this type of cookie remains in the cookie file of your browser for a longer period of time, depending on your web browser settings.

Use of third party cookies. We work with third party partners, such as Google Analytics, to understand the activity of visitors to our platform or to identify your interests on our platform and to personalise the offer to you on our Site. The information that may be collected by third party advertisers may include data such as geo-location data. We ensure that partner companies agree to process the information collected on our platform exclusively for our purposes and in accordance with our instructions, in compliance with European regulations and undertake to implement appropriate measures to secure and protect the confidentiality of the data.

Désactivation of cookies.

You can deactivate cookies at any time by selecting the appropriate settings in your browser to deactivate cookies ( Please note that deactivating cookies may reduce or prevent access to some or all of the features. With respect to promotional emails: You may withdraw your consent at any time by (i) clicking on the unsubscribe link provided in each of our communications or (ii) by contacting us.

We collect the information you provide to us when you :

-you browse our Site
-you create, modify and access your personal account
-you fill in a contact form
-you complete an order
-you contact our Customer Service

Is your data shared with third parties ?

The personal data concerning you collected on our platform is intended for Sylvie Monthulé’s own use. Only the information required for the correct delivery of your orders is communicated to the transport companies with which Sylvie Monthulé works. Sylvie Monthulé does not sell or rent your personal data to third parties for marketing purposes under any circumstances.

How are your personal data protected ?

Sylvie Monthulé applies recognised technological and organisational security measures to ensure that the personal data collected is not lost, misappropriated, consulted, modified or disclosed by unauthorised third parties, unless the communication of this data is imposed by the regulations in force, in particular at the request of a judicial authority, the police, the gendarmerie or any other authority authorised by law. The security of personal data also depends on the Users. Users who are members of Sylvie Monthulé undertake to keep their login and password confidential. Members also undertake not to share their account and to declare to Sylvie Monthulé any unauthorised use of their account as soon as they become aware of it.

How long will personal data be kept ?

Personal data provided by Sylvie Monthulé users will be deleted after a certain period of time, depending on the data processed. In order to allow members to recover their account if they forget their password after a prolonged period without connecting to the site, your e-mail is kept for security reasons. However, it is possible to delete it by modifying your profile information in the “My Account” section of the Site. We only keep your data for as long as is necessary for the purposes for which it was collected, in accordance with legal requirements.

What happens if I use the Site in connection with social networks ?

When you use social networks and Sylvie Monthulé’s services or applications in connection with social networks, this may result in the collection and exchange of certain data between the social networks and Sylvie Monthulé. We are not responsible for the use that is made of your data by social networks on their own behalf. You have the possibility to set up and control access and confidentiality of your data directly on the social networks.

What are your rights ?

In accordance with the regulations in force, Users of our platform have the following rights :

– right of access and rectification ;
to update and complete User data;
– right to block or delete Users’ personal data
personal data, when they are inaccurate,
incomplete, equivocal, out of date, or whose collection
– outdated, or whose collection, use, communication or storage is prohibited;
– the right to withdraw consent at any time
– the right to limit the processing of Users’ data;
– the right to object to the processing of personal data;
– the right to portability of data provided by Users,
where such data is subject to automated processing based
on their consent or based on their consent or a contract.

If you wish to know how Sylvie Monthulé uses this personal data, ask to rectify it or oppose its processing, you can send an email to or send a letter to the following address Ose créations – Sylvie Monthulé – 269 Avenue du Géneral de Gaulle 94500 CHAMPIGNY SUR MARNE – FRANCE. Finally, Sylvie Monthulé’s users may file a complaint with the supervisory authorities, and in particular with the CNIL ( Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of a proof of identity so that Sylvie Monthulé can verify your identity.

How can you contact us ?

If you have any questions or complaints or if you wish to make recommendations or comments to Sylvie Monthulé to improve our personal data protection policy, you can send an email to or send a letter to the following address :

Ose créations – Sylvie Monthulé
269 Avenue du Géneral de Gaulle

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